Refund Policy
Last updated: August 16, 2026
Short version: email us within 30 days and we'll refund you in full. You don't have to explain why.
Here's why the window is that long. There's no trial and no free tier, so you can't find out whether one of these fits your work until you've paid for it. The refund is the trial. A grudging return policy on top of no trial would mean asking you to take all the risk, and we'd rather not build the business that way.
How to ask
Email support@talos-group.com from the address you bought with, within 30 days of purchase. No form, no ticket number, no reason required. We aim to reply within a few business days.
When we'll always make it right
These aren't exceptions to the 30 days — they're cases where we'll help regardless of how long it's been:
- It won't install or runon a system the product page said it supports, and we can't fix it. Refund.
- It doesn't do what we said it does.If our description was wrong, that's our mistake. Refund — and tell us, because the description needs fixing too.
- You were charged and never got the download.We'll get you the file, or refund you, whichever you'd rather.
- You were charged twice, or charged for something you didn't buy. Refund, immediately.
Outside those, past 30 days we'll look at it case by case. That discretion is not a policy and you shouldn't count on it in advance.
How refunds are paid
Always the full amount, always back to the original payment method. We don't do partial refunds and we don't deduct the processing fee — Stripe keeps its fee either way, which is our cost, not yours. The money usually appears in about five to ten business days depending on your bank.
What a refund does, and what it can't
A refund returns your money, ends the licence, and ends re-download access for that tool.
It cannot remove the copy on your computer, and we're not going to pretend otherwise. There is no licence key, no activation, and no remote switch — the software has no way to hear from us and that's deliberate. So a refund runs on trust: we're asking you to stop using it. Almost everyone does.
Chargebacks — talk to us first
If something's wrong, email us before calling your bank. A refund takes one message; a chargeback takes weeks, costs us a fee larger than anything in this store, and can't be undone by refunding you afterwards. We have never refused a refund inside the window, so there's nothing to gain by escalating first.
Repeat refunds
If someone buys and refunds repeatedly, we may decline further sales. That's aimed at abuse, not at you changing your mind about a second tool.
Where we sell
We currently sell to customers in the United States only. If you're elsewhere and want one of these, write to us — we'll tell you honestly where we've got to on opening other markets.
Contact
support@talos-group.com. We read every message.